This licensed clinical position is part of the Utilization Management department and is responsible for processing acute and post-acute inpatient and select outpatient higher level of care requests through clinical review and the application of approved medical necessity criteria. Collaboration within and across departments and operating professionally and efficiently within the framework of established policies and procedures is essential.

• Processes acute and post-acute inpatient medical or behavioral health and select intensive outpatient higher level of care requests through review of the submitted request and applicable clinical records and applying approved medical necessity criteria to determine medical necessity and appropriateness of the service requested.
• Interprets and applies InterQual criteria, CMS-issued guidelines, Capital Blue Cross Medical Policies, the CHIP handbook, FEP Medical Policies, the FEP Benefit Brochure, and/or American Society of Addiction Medicine ASAM) guidelines to these requests as applicable to the member’s product.
• Performs high acuity of care UM case reviews within the framework of applicable regulatory requirements and established policies and procedures of Capital’s UM department. Complies with both internal policies and all regulatory requirements regarding member’s confidentiality.
• Collaborates with UM department staff, including Clinical Support Specialists and Medical Directors to make a final determination, and with Care Management staff on discharge planning and transition of care activities.
• Participates in weekly clinical rounds to discuss complex members as needed and requested. Identifies and refers members with complex needs to the appropriate population health and/or care management program.
• Identifies and refers members with Potential Quality Issues (PQIs) through established processes to the applicable department for further review and investigation.
• Offers suggestions for improvement in departmental processes and identifies opportunities for learning and education.
• Attends and participates in company and departmental meetings and training sessions as required and requested.
• Practices within the scope of clinical license and/or certification.

Skills:

• Communication, technical, analytical, organizational, and other unique skills required to succeed in the position.
• Demonstrated ability to critically think through processes to make clinically appropriate decisions and problem solve.
• Demonstrated ability to prioritize multiple clinical and administrative tasks and assignments.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to interact with other departments actively and proactively, as needed, to advise, educate, and/or direct members to other clinical programs and services.
• Demonstrates openness, flexibility, problem solving, patience, and tact when interacting with members, family, providers, and peers.
• Demonstrated ability to communicate in a concise and clear manner in both written and oral communications.

Knowledge:

• Working knowledge and operation of a personal computer, including proficiency in Microsoft Office applications.
• Knowledge of medical coding guidelines, including ICD-10-CD, CPT, and HCPCS codes.
• Working knowledge of National Committee for Quality Assurance (NCQA), CMS, and other health plan UM regulations.
• Extensive knowledge of managed care principles and emerging health treatment modalities.

Experience:

• A minimum 5 years’ experience working in a higher level of care clinical role including acute care hospital, post-acute care facility, residential treatment center, etc. required.
• 1 year UM experience in managed care required.

Education and Certifications:

• Must have active current and unrestricted master’s level Behavioral Health clinical license in the state of Pennsylvania (LMSW, LCSW, LISW, LPC, or comparable) or Registered Nurse licensure in Pennsylvania.
• Certified Case Manager (CCM) or Accredited Case Manager (ACM) required.

 

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     
And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.