This position provides day-to-day support for the Government Programs Sales team and external brokers. The incumbent schedules and coordinates sales, member and broker events, handles broker inquiries, and provides reporting and administrative support for the team’s sales activities.

• Schedule, coordinate and process payments for Sales Seminars, Member Retention and Appreciation meetings and Broker events
• Provide support for broker-related activities by handling broker inquiries, managing the onboarding and training mailbox and assisting with commission processing
• Manage data and perform tasks related to the Sales CRM AgentCubed including reporting, processing BRCs and importing and distributing leads.
• Gather data, analyze sales activities and prepare weekly and monthly reports for management that illustrate the performance of each sales representative and the entire Government Programs sales team.
• Perform activities to ensure the internal and external sales agents are compliant with CMS regulations. Tasks include maintaining and updating sales policies, conducting call audits and monitoring enrollments to ensure the selling agents are licensed, appointed and trained on Capital products.
• Provide administrative support for the Government Programs Sales team including performing the activities of the access coordinator, coordinating with Purchasing for items such as name tags, business cards, banners and giveaways and participating in ad hoc tasks and projects as needed.

Skills:

• Excellent written and verbal communication skills, with the ability to effectively convey information, build rapport, and collaborate with internal and external partners
• Demonstrated ability working with Microsoft office software, particularly Excel.
• Highly detail-oriented and meticulous, ensuring high quality and minimal errors
• Ability to react quickly to changing priorities and complete job assignments timely and with minimal supervision

Knowledge:

• Comprehensive understanding of Medicare and Capital’s Medicare products
• Knowledge of Capital administrative policies applicable to sales/marketing activities as well as its organizational structure and affiliated business ventures.

Experience:

• 3 years' work experience in the health insurance preferably related to Medicare Products and CMS operations and regulations.

Education and Certifications:

• Bachelor’s degree in business or marketing preferred.
• Pennsylvania license to sell life, accident and health insurance is preferred.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must be able to work over 40 hours per week.
• The employee must occasionally lift and/or move up to 5 pounds.

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.