Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Senior Business Systems Analyst is an information technology specialist providing analytical, technical and problem resolution support to Capital core systems. Business Systems Analyst conducts activities related to creation and updating of documentation and technical diagrams. Analyst acts as the liaison between business and technical teams to meet business needs as well as assessing viability for development. The analyst must use knowledge of existing business practices, systems, procedures, policies, current testing tools/practices and their inter-relationships to provide and ensure innovative approaches and solutions to business problems and requirements in the supported systems.

• Work with a cross-functional team on large scale projects. Identify potential projects risks and contingencies.
• Elicit and document detailed business requirements to support system and process changes for cross-functional projects. Considers root cause analysis and identifies process improvement opportunities.
• Apply practical application and industry knowledge to decision making and strategic initiatives.
• Make complete technical and business process recommendations including ROI, estimated time required and other documentation that supports the project life cycle. Serve as liaison between business process experts and technology experts in order to elicit business requirements and translate to technical teams.
• Develop the test strategy and planning documents. Coordinate and communicate test strategy to project sponsors, and management. Ability to serve as a Test Lead on complex projects and provide test execution support as needed. Ability to write test plans and enter into defined testing tools. Assign testing tasks as needed to project testers. Monitor activities assigned to testers and ensure testing is completed by the due date. Review and coordinate testing with business areas. Communicate test status and milestones to department and project management.

Skills:

• Strong analytical skills with the ability to analyze problems, identify root cause, determine impact, and develop business solutions for system changes.

• Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.

• Ability to effectively communicate in writing and verbally with technical and non-technical audiences. Including writing documentation such as user stories. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.

• Proven ability to thrive in fast-paced environments, efficiently managing multiple responsibilities while maintaining a flexible and adaptable approach.

• Skilled in quantifying and prioritizing assigned tasks, adapting to changing priorities, and performing duties with minimal supervision.

• Demonstrated ability to work both independently, taking on initiative and collaboratively within a team.

• Strong stakeholder engagement and relationship management skills.

• Proven ability working with or leveraging AI-related tools and/or solutions.

Knowledge:

• Knowledge of the health care industry and corporate structure. Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems. Is familiar with those business services, systems and/or processes provided by external business partners.
• Knowledge of data processing terminology and concepts. Includes a high-level technical understanding of technology tools used to support business requirements gathering and testing.
• Software Development Life Cycle (SDLC).

Experience:

• 5 plus years experience in Business Analyst or Business Systems Analyst role in relevant industry experience or work in a similar field.
• 5 plus years experience working within Agile project environments
• Experience working with Capital core systems or an integrated business systems that handles claims processing, membership, billing, network, clinical, customer service, and product processes.

Education and Certifications:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science.
• Agile-related certification a plus
• Project management experience or PMP a plus.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.    
And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.