This position provides operational and relationship support for producer programs and initiatives that support sales and business objectives. Assists with implementing producer incentive programs, communications, educational campaigns, and engagement strategies. Serves as a primary contact for routine producer requests and collaborates with producer managers and internal stakeholders to ensure effective execution of producer-facing initiatives.

• Cascade and actively promote Capital’s corporate initiatives and priorities to producer partners as well as provide feedback internally from those agencies related to market perception and reaction.
• Actively participates in community activities and producer events to maintain visibility and cultivate relationships.
• With a working understanding of the corporate culture and business profiles of assigned producer agencies, identify mutually beneficial strategic growth opportunities that align with Capital’s corporate priorities.
• Cultivate and manage relationships with all levels of employees within producer agencies, with a focus on senior management and corporate level contacts.
• Direct a multifaceted communication program to ensure messaging is deployed in a targeted manner to increase effectiveness and reinforce technological capabilities. Coordinate educational opportunities and communication plans for assigned producers to enhance their understanding of Capital’s market capabilities and programs.
• Maintain understanding of producer data and reports, and compensation programs and opportunities.
• Gather market intelligence from producer agencies. Proactively sharing that information internally across all business segments and providing recommendations on opportunities.
• Develop strong relationships with internal business partners leading to the maximization of producer satisfaction.
• Participates in and successfully completes corporate training and licensing requirements.

Skills:

• Ability to build and maintain productive relationships with producers, internal business partners, and cross-functional teams.
• Demonstrates professionalism, accountability, and strong customer service skills when interacting with producers and internal stakeholders.
• Strong interpersonal, communication, and analytical skills, with the ability to translate data and business insights into meaningful discussions.
• Ability to prepare presentations, reports, and producer communications with guidance from leadership and team members.
• Demonstrated ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced environment.
• Self-motivated with a willingness to learn, develop industry expertise, and grow within the organization.
• Ability to collaborate with sales and internal teams to identify opportunities, share market intelligence, and support an exceptional producer experience.

Knowledge:

• Basic understanding of the healthcare and health insurance industry, including products, distribution channels, and market dynamics.
• Foundational knowledge of health insurance products and an understanding of applicable state and federal regulations, or the ability to learn and apply this knowledge quickly.
• Basic understanding of health insurance funding arrangements, rating methodologies, underwriting principles, and benefit designs, or ability to learn.
• Familiarity with administrative processes related to marketing, quoting, enrollment, and membership information.
• General awareness of provider networks, reimbursement models, and key industry trends.
• Exposure to claims, account administration, compliance, or operational functions within a healthcare or insurance environment is preferred.

Experience:

• One year of healthcare, insurance, sales support, account management, customer service, or producer relations experience.
• Prior experience working with external customers, brokers, producers, or business partners is preferred.

Education and Certifications:

• Must have a bachelor’s degree or 4 additional years of related experience in lieu of degree.
• Must be licensed in PA to sell Health and Life Insurance or willing to obtain license within 90 days.
• Must possess a valid Pennsylvania driver’s license.

Work Environment:

• Travel Requirements: 20-40%

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must be able to work over 40 hours per week.
• The employee must occasionally lift and/or move up to 5 pounds.

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.